Privacy Policy

At Hearts of Beauty Hair, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

Your full name
Email address
Contact number
Shipping and billing address
Payment details (processed securely via third-party platforms)
Order history and customer service communications

We may also collect non-personal browsing information through cookies to improve your experience on our website.

How We Use Your Information

We use your information to:

Process and deliver your order
Send order confirmations, updates, and tracking details
Respond to enquiries and customer service requests
Improve our products, services, and website performance
Send promotional offers or updates (only if you opt in to receive marketing communication)

Hearts of Beauty Hair does not sell, trade, or rent your personal information to third parties.

How Your Information Is Protected

Your information is stored using appropriate security measures and industry-standard practices.

All payments are processed through trusted third-party payment gateways such as Payfast, Payflex, PayJustNow, and LayUp. We do not store your card or banking details on our servers.

Sharing of Information

We may share your name, contact number, and delivery address with courier partners such as The Courier Guy for the purpose of delivering your order and providing tracking updates.

We may also disclose personal information where required by law or to comply with legal processes.

Cookies

Hearts of Beauty Hair uses cookies to enhance your browsing experience and analyse website traffic. Cookies help us understand user behaviour and improve site functionality. You may disable cookies in your browser settings at any time.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal information, where applicable
Opt out of marketing emails at any time by clicking the “unsubscribe” link

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.